Refund Policy

Miami moves fast, and sometimes plans need to shift with it. We get that. While we carefully prepare each luxury vehicle for your experience (detailing, servicing, and setting it aside just for you), we also believe in treating you with the same warmth and flexibility we’d want ourselves. Here’s how we navigate those unexpected moments together:

When Life Happens: Changing Your Plans

Need to cancel? We’ve all been there. Just give us a heads up as soon as you can:

• If you’re changing your mind more than 3 days before pickup, we’ll refund every penny. No hard feelings – we appreciate the notice so we can offer your car to another guest.
• Between 2-3 days before? We’ll refund 75% of your payment. The remaining quarter helps cover the costs of getting your specific car ready and held for you.
• Inside 48 hours? This is where it gets tricky. By this point, your car has been detailed and serviced and is waiting just for you. We can’t offer refunds at this stage, but we’re happy to discuss moving your dates if that helps.

What about Miami’s famous weather? Those sudden tropical downpours or storm warnings?

• If there’s a serious weather alert (hurricane watch, tropical storm warning) during your rental period, we’ll either refund you completely or help you reschedule. Your safety matters more than anything.
• For typical Miami rain showers? That’s part of the tropical charm! Our convertibles have hardtops, and our performance cars handle wet roads beautifully. No refunds for everyday weather – we promise you’ll still have an amazing time.

Flight delays or cancellations? Travel can be unpredictable.

• If your flight’s running late, just call us within a couple of hours of your scheduled arrival. We’ll adjust your pickup time without extra charges.
• For full cancellations? Show us the airline notice, and we’ll either move your booking or give you full credit toward a future rental within the next six months.

About Security Deposits & Returns

When will you see your deposit back? We place a temporary hold on your card (not an actual charge) that releases automatically:

• Usually, within 24-48 hours after you return the car, once we’ve had a chance to give it a quick look-over. Your bank might take a few extra days to process it on their end.
• If there’s any damage beyond normal wear (which rarely happens with our careful clients), we’ll walk you through exactly what needs repair and only charge for those actual costs. We never mark up repairs – that’s not how we treat people.

Leaving early?

• If you booked weekly and need to cut things short, we’ll prorate a refund for the unused days (with a 3-day minimum).
• For daily rentals? Unfortunately, we can’t offer refunds for early returns. The car was reserved specifically for you during that time, and our costs are fixed from the moment you book.

Those “Just in Case” Moments

What if your dream car isn’t available? This hardly ever happens, but if your selected vehicle has an unexpected mechanical issue:

• We’ll call you immediately to offer something just as special – sometimes even an upgrade at the same rate.
• If nothing works for you, we’ll refund every penny plus give you a 15% credit toward your next rental with us. We want to make it right.

Can someone else take your reservation? For insurance and safety reasons, bookings are strictly for the person who made them. The driver must be the one who signs our rental agreement and presents their license.

A Quick Look at Timing

We’re Here for You

Luxury rentals come with questions, and we’d rather talk than have you wonder. Our Miami team is real people who love helping:

• Call us: (305) 680-1266
• Chat live: Right on our website during business hours

We’ll personally walk through any concerns and find solutions that work for everyone. After all, we’re not just renting cars – we’re helping create unforgettable Miami experiences.

If your selected vehicle becomes unavailable, we’ll first offer you a comparable alternative from the same brand or model group. If that doesn’t suit your plans, we’ll provide a full refund. We always make it right.